Digital Participation Policy

Transport Authority is keen to interact with customers across social networking sites and applications with respect and professionalism that meet their satisfaction and exceeds their expectations.

First: Our Commitment towards you

  • We will always address you with respect and friendliness.
  • We will communicate with you through helpful staff who has the knowledge, understands your needs and can answer your inquiries.
  • We will respond to your inquiries in a timely manner.
  • We will provide you with accurate information and procedures for proper service.
  • We will be present to communicate with you in the time and across the channels and sites that are most suitable for you.
  • We will welcome your comments and suggestions to be partners with you in the development of our services.

Second: What we are hoping to find when communicating with you:

  • Appreciation of the efforts of our employees serving you and dealing with them with mutual respect.
  • Do not ask or discuss personal topics.
  • Commitment to proper conduct and laws.
  • Do not post comments that contain inappropriate language or violate the privacy of others or abuse them.
  • Do not post any comments that breach security.
  • Do not post any information or comments that violate intellectual property rights of others or disclose confidential information.

 

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