Customer Charter

Ajman Public Transport Corporation (APTC) is keen to provide excellent services which would be met by the customers’’ satisfaction and exceed their expectations.

Our Commitment towards you

  • We will deal with you cheerfully, respectfully and with concern.
  • You will be met with excellent and fair service.
  • We will deal professionally with your needs and shall exert our utmost efforts to meet the same.
  • We will provide our services through a cooperative and knowledgeable work team who understands your needs and who is able to respond to your inquiries.
  • We will provide you with the requirements of every service and accomplish the same promptly.
  • We will respond to your demands appropriately without delay.
  • We will reduce the number of procedures in order to provide you with an expeditious and smooth service.
  • We will provide you with accurate information and sound service procedures.
  • We will manage to provide service at the times and through the channels that would be appropriate to you as much as possible.
  • Your views and proposals are most welcome so that we can share our services development with you.

In order to provide you with excellent service, you are kindly requested to:

  • Appreciate the efforts of our employees in your service by dealing with them with exchanged respect.
  • Provide the credential upon request.
  • Prepare the required documents in advance for completion of transaction.
  • Advise us at your earliest convenience about any error or data amendment.
  • Notify us of any change of personal information or the circumstances related to the service completion.
  • Respond to the enquiries of the Customers’ Service Team in order that your services would be rendered most properly.

Measurement of our Success

APTC aims at the improvement of the quality of the services rendered to customers which would be attained only by the measurement of the success and quality of current services through many ways including customers’ satisfaction questionnaires, collection of their remarks and proposals. By analyzing the collected information for familiarization with the aspects of the services entailed to be improved, APTC would be able to adopt a proactive methodology in connection with the service quality management and fulfillment of our obligations in a way that would exceed your expectations and aspirations.

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